How To Get Free Replacement Laces For Keen Shoes

by The Happy Rock on July 21, 2009


keen-newport-sandal-bungee-laces-fixLong story short, Keen will replace any pair of bungee shoe laces for free. Just follow this link to the Keen FAQ and click the customer service link in the replace your laces question.

First, if you aren’t familiar with Keen sandals(Newport), take a look at the picture.  They get my vote, especially for my boys.  They are much better than the wide many variety of cheap open toed sandals that I see kids running around in.  These are solid, comfy, and protective.The Newport sandals come with bungee laces and a simple clamp slider which make them easy for my 3 year old to put on.  Somehow though he managed to shred the laces on a new pair in under a month.   The shoes are still usable without the laces, but they aren’t quite as supportive and look really run down.    I stopped by an EMS store to find a replacement, but they weren’t any help.    I started searching on where to buy replacement Keen laces, but I didn’t have too much luck.  I should have been looking for generic bungee laces.  I finally found a post on a forum that said Keen would replace the laces at no cost me.
I used their customer service form mentioned above and told them my story.  In about 3 or 4 weeks a new set of laces and clamps showed up at my door. I didn’t get an email response to my request so I wasn’t sure they were even going to come, but they did eventually. The laces were solid black, although the laces that come with the shoes are normally stripped/speckled.  Clamps and instructions were also included.   Even though it took a while, this is some great customer service.  Anytime a company offers to replace something for free without too much hassle I am quite impressed.  Keen probably has a consumer for life now.

In the mean time, I was able to fix the Keen laces myself. I was able to pull the clamp apart, trim up the loose ends, and then put it back in the clamp.  The repaired lace is a little shorter but it isn’t noticeable.  For those that lost the instructions or those that are looking for more detail on how to fix the Keen laces yourself, I scanned the Keen instructions for reference : Page 1 and Page 2.  If you don’t want to wait for the free laces, people have had good success with iBungee Stretch Laces.  

Good luck! Let us know how it goes.


{ 10 comments… read them below or add one }

ed July 27, 2009 at 8:18 am

This reminds me of something similar LL BEAN did. I got a new pair of shoes and a week later the shoe laces broke. I called the company looking for some new laces. They told me to send the shoes back and gave me a new pair. These were regular shoes..no strange lacing pattern. I don’t think LL Bean’s quality is really much better than regular dept. stores. LL Bean’s real product is customer service. That’s what you are guarenteed to get from them…excellent customer service.


Robert April 30, 2011 at 8:40 pm

I just stumbled across your site and want to say thanks for sharing. Although it’s good that Keen replaced the laces for free, I think that I’d be pretty angry that it took a month for them to do it and with no acknowledgement that they ever would do it. The laces never should have broke that soon in the first place and it shouldn’t cost much to ship out a new pair, so I’m a little disappointed that Keen didn’t service you better, myself.


Tom Varney May 19, 2012 at 3:39 pm

Many thanks for sharing. I can now use an old pair to fix my newer pair. Appreciate the assist, and thanks for posting the directions!


Matt November 9, 2013 at 2:06 pm

Why don’t they charge an extra $5.00 and throw extra cord/hardware when you buy their shoes? I’ve tried to get laces and get, “due to overwhelming demand for replacement lace kits, we cannot fill the demand.” Crickets


Jane December 8, 2016 at 12:53 pm

Thank you! Looked high and low for replacement laces. I appreciate having them sent to me very much! I feel thru the cracks two times when I called to ask how to get laces. But third time was a charm! The guy on phone sent them out as he’s said he would “hand pick” the laces for me. Long long time Keen fan, they fit me the best. Now I can wear these again. I’m a bit surprised the ladies broke so early in, but never disappointed with the shoes.


David Bayne February 4, 2017 at 3:09 am

The slide on the lace of my sandal came off. This is my second pair. Love them.


Shawn March 14, 2017 at 4:10 pm

They don’t do the free replacments anymore, you have to order and pay for them now, cost average $7-$10 for a pair.


Ethan May 15, 2017 at 8:03 pm

My dog decided to chew my laces off one of my sandals. Told the customer service associate what had happened and looking for help selecting the correct replacement using their chat feature and he offered them free of charge. Still offering free replacements and great customer service.


Craig November 7, 2017 at 1:00 am

My dogs have chewed up multiple ones. They like my Keens as much as I do. Wish they had a better wider variety than just black.


CC August 23, 2017 at 3:28 pm

This is outdated.

Examples of what is not covered by warranty:
Frayed webbing, worn stitching and worn soles due to normal wear
Damage that is a result from misuse, normal wear and tear or damage occurred during storage
Broken or damaged laces, lace retention devices and worn soles
Product acquired from aftermarket sources such as online auction sites, liquidators, consignment shops, private sellers, salesman samples, promotional products and final sale discontinued product
Improper fit. Fit is the responsibility of the owner and should be assured before purchasing the product
Comfort issues
Any footwear which is more than 2 years after the manufacturing date
Products with labels removed
Items acquired from KEEN Footwear to satisfy previous warranty claims


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