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Credit Card Late Fees With Chase Freedom – One Strike Down

by The Happy Rock on December 9, 2008

credit-card-ice-freezeThat’s right, the saga of my brain dead late 12 hour late payment continues.  When I went to pay my bill for the month I noticed that Chase had charged me over $38 in finance charges.   The finance charges shocked me, because my old Sunoco Mastercard didn’t charge backfinance charges only charges going forward.  Well I already got the late fee removed, so I tried the finance charges.  I sent a few stern email and even asked to talk to the supervisor to no avail.

Does anyone have experience with the Chase Freedom card customer service? Should I try again over the phone, asking for managers, and continue to push the issue?  Hopefully, someone will have some encouraging stories.  Otherwise that is the cost of doing business with the best cash back credit card in a slimy industry. They might not be as willing to work with me since they are giving me around $400 a year in cash back.

Needless to say this bothers me to no end, though given the cost and hassle it most likely it won’t happen again for a long while.  I have already gotten a $250 check this year, so I am still way up, but I am giving myself three strikes.  One strike down and if it happens two more times I will have to seriously reconsider my cash back setup.

{ 11 comments… read them below or add one }

Jessica W December 9, 2008 at 5:58 am

There are no excuses for such a mistakes from company like Chase. It’s really amateurish. I hope you will settle the problems with the credit card at the end..

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Thecpa December 9, 2008 at 2:05 pm

Happy Rock,

Let’s get Dave Ramsey involved. If you called him to discuss this situation you would probably hear him say, “Happy Rock, pay off this card and cancel it now! They are a bunch of filth to deal with. Why do you think they offer such a generous cash rewards program? It’s not for your benefit. It’s for Chase’s benefit. You know how you can tell if they are lying? Because their mouths are moving. You need to get gazelle intense with paying this off.” That’s what I think he would say to you.

Need I say more?

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Ryan K from Going Carless December 9, 2008 at 2:19 pm

You might want to check out your APR too. They probably raised that…

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Ashley @ Wide Open Wallet December 9, 2008 at 2:36 pm

You should call. Email is ok, but calling is way better. It’s a lot harder to say no to someone over the phone then trough email.

Depending on how determined you are you can always “rep shop”. That’s when you keep calling back talking to a different customer service person and asking. Eventually you will find someone who will take it off.

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Credit rapide December 9, 2008 at 5:04 pm

This company is horrible! Such a big company making such a big mistake. Good luck

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John @ Curious Cat Investing Blog December 9, 2008 at 5:54 pm

My belief is it isn’t worth dealing with such companies. They constantly make it annoying to deal with them. Just cancel the account, it isn’t worth the cash back to deal with them in my opinion.

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jacquelin December 9, 2008 at 7:39 pm

I did have a simular problem, but not with Chase. I did call my credit card bank and talk to a rep. When I asked to have the late fee removed, I was told a flat out “no.” -even though I had been with this credit card company for 15 years and on excellent standards with them. So when I was told “No.” I said, “fine, then you give me no choice but to cancel this card, (and I said her name.” “And I will write to the company and tell them what happened with you, (I said her name again.) I also stated the time of call, and the date, like I was taking down notes. She then removed the late fee-a little p.o.’d, but she did. I still have the card-that was about 5 years or so ago. Maybe you could do that-it’s worth a try.

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shela December 9, 2008 at 7:47 pm

A lot of people don’t like Chase, but most banks do charge a late fee in the $30 to $40 range if a payment is late. The real issue here is that your payment was late because you weren’t paying attention.

If you have a credit card account with Chase, they can e-mail you a statement and it will arrive in your in-box: print out the payment coupon as soon as it arrives and send the payment right away. Or try an e-mail reminder service to remind you of the payment due date far enough ahead of time that your payment won’t be late. Or do what I did: when Chase sends you an offer of $100 or $125 to open a checking account, take them up on it and then schedule regular payments from your checking account to your credit card (I schedule a payment each week to cover the purchases for the prior week). Chase bonus points and dollars never expire for customers who also have checking accounts with Chase, so that is an additional bonus.

I have had no problems with Chase, other than I sometimes do not get the Chase Rewards Plus bonuses when I make purchases through their links to merchants. I just wait 8 weeks, and if the bonus is not credited, I send an e-mail to customer service. I have only had to do this three times in the past year, and they have consistently credited the bonus within 4 hours of receiving my email. Chase even sent me a holiday card last year thanking me for my business — no other company has even bothered to do that.

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The Happy Rock December 10, 2008 at 12:15 am

@Thecpa – This is one area where I diverge from Dave. I don’t think people who get control of their spending and pay the bill off every month can’t put purchases through a cash back card. With that said if it is causing hassle, grief, or even stress then there are bigger things to spend you time and energy on. As it stands I will get $400 back from Chase this year, which is a decent chunk of change and once this is past it shouldn’t be any more hassle.

@Ryan – The rate seems to be the same

@John – You may be proved right if it happens again, but I am not willing at this time.

@Others – At your recommendation I will try and call in the next day or two and see what I can get done.

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Pinyo December 14, 2008 at 1:02 am

I’m sorry, but it happens to the best of us. I’ve slipped before and have successfully negotiated the removal of fees and finance charges on some occasions. But sometimes, you have to pay the price.

But overall, like you said, I still come out on top.

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Andy @ Retire at 40 December 16, 2008 at 3:04 pm

This post has been featured on the 89th Carnival of Money Stories at Retire at 40.

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