Comments on: Don’t Let Verizon Wireless Take Your Money When Canceling Service

By: Corinne

Corinne — Tue, 13 Sep 2011 20:50:39 +0000

Thanks for this post, it encouraged me to keep battling on the phone, and they ended up saying that they’d “make a special exception for me” and cancel my account today, the 13th, instead of me having to pay until next month’s 9th. Ridiculous! I appreciate your warning!
On another note, I’m having some somewhat similar sorts of troubles with United Airlines on claiming reimbursement for a canceled flight… I’d encourage everyone to always “ask for documentation” and for the laws on things like bills and accounts with all these major companies. This is a new lesson that I’m only learning this last year!

By: Chris

Chris — Mon, 12 Sep 2011 12:10:52 +0000

Verizon is doing the same to me. I have had their service for many years and have not been under contract for the last three.

On September 4th, 2011 I decided to take advantage of one of T-mobile’s great offers. I did transfer one of the numbers of my two lines with verizon. T-mobile called Verizon and had it approved. Then they called in house to have the number pushed through so it would work on my T-mobile.

The number was working on the t-mobile phone immediatley and prior to me leaving the store. It has worked since then without any issues.

I tried to cancel my service with verizon on Sept 6th. I was told they needed to make sure the number I kept was 100% ported prior to cancelling my service. Then she wanted to add a $25.00 fee to gaurantee there was no disruption in this process.

I told them I was not paying for this and would just call t-mobile and get a new number. She told me then I would have to wait a max 24 hrs for the port to go through prior to cancellation and she would schedule to shut service off on the 8th of September.

On Sept 8th, I turned my Verizon phone on and there was still service. I called again to check the status. This time I was told my phones were scheduled to be turned off by 10:30 pm the latest.

Long story short, it was never turned off. I called today and they said I am scheduled to be turned off at the end of my billing cycle because they needed the appropriate time to make sure the port of my one number was not disrupted. I told her so basically I am paying for to carriers on one number? I also stated that this was a scam, I will never use Verizon again. Very expensive and poor service all around.

FYI….So far, T-mobile has worked far above my expectations. Calls are super clear and not one dropped call.

By: Kevin

Kevin — Tue, 16 Aug 2011 00:15:09 +0000

Keep on Bashing!!!!! Verizon sucks. I am changing now, because I brought my phone up there many times from the day i got it, and they couldn’t fix it, and wouldnt give me a new phone. Went up the other day and said that’s it im done i want a new phone. “hey grab this guy a new phone… oops sorry you are 2 weeks outside of warranty” What a bunch of crap. Verizon is crap, and so is all motorola phones. GARBAGE!!!

By: Brian.t

Brian.t — Fri, 01 Jul 2011 14:02:36 +0000

I have realized, after i switch to MetroPCS, that Verizon have been making so much money by telling lies to thier cuztomers all these years. I have always wondered why the cell phones are so exspensive, let’s say…compared to other electronics such as Tv’s and … Actually the phones are not that expensive, but Verizon states that the phones are hundreds of dollars just to make their customers sign for 1 or 2 year contract, to get the discounts on the phone prices. Then, how can MetroPCS sells same type of phones for so less money WITHOUT a contract? BECAUSE, the actual price of the phone is that CHEAP! Not that EXPENSIVE as Verizon claims. I feel so sorry for the people who sign for 1 or 2 year contarcts to get discounts on the unfairly high-jacked phone prices.

By: Jenny from Cricket Wireless

Jenny from Cricket Wireless — Wed, 27 May 2009 19:22:03 +0000

I can’t help but take a moment to recommend Cricket Wireless for no-surprises monthly cell phone plans or even a pay-as-you-go plan depending on your phone needs.

It was smart to ask for documentation (and you are better than I am, I have problems remembering to save documentation in the first place. Well, I save it but then my 3 & 4yo somehow find it and decide to turn it into confetti…) and I’m glad it worked out well for you in the end!

By: The Happy Rock

The Happy Rock — Thu, 02 Oct 2008 03:29:11 +0000

@sabrina – Your welcome. That is why the internet is awesome, glad to help.

By: sabrina Asch

sabrina Asch — Mon, 29 Sep 2008 22:26:40 +0000

I just want to thank you for your post. It helped motivate me to pursue the refund that I was due AND to have charges after I discontinued service removed. I found your post while i was on hold (for a long time) and it acted as a dangling carrot.. especially for the remainder of time that I waited on hold until they FINALLY AGREED TO REMOVE CHARGES FOR DATES AFTER CANCELED SERVICE.
So… Thanks.

By: John

John — Wed, 24 Sep 2008 23:54:17 +0000

I just called them again today. Asked to speak to a supervisor. Even after 5 minutes of demanding, they would not cancel my account. They told me it’s part of the contract. She told me any overpayment will go towards my final bill. But I haven’t paid this second to last bill yet, so this second to last bill is about $20 over, and my last bill will be basically $4 in fees and thats about it. So I paid this second to last bill, but I paid $20 less than the bill’s full value. Then we’ll see what happens when I get the next bill. I’m sure a big fight is ahead of me. This is why are economy is in the crapper. People make money by ripping as many people off as they can, rather than be making great products/services.

By: The Happy Rock

The Happy Rock — Tue, 17 Jun 2008 13:48:11 +0000

@Mitch – I am not sure what advertising you are referring to, but I do agree that they really don’t seem interested in providing the customer with a good experience and making them happy. Sorry you are having some much trouble!

By: Mitch

Mitch — Wed, 11 Jun 2008 20:16:06 +0000

I was a customer for about 10 years. Then about a year ago they must have taken down the antenna that worked for my apartment. They blamed the phone and had me trade it in 3 times, but wouldn’t give me a different brand. And they offered me $25 for my trouble. Now I’m at T-Mobile, better plan for $10 less per month. But Verizon is still afterme with dishonest and I think fraudulent charges. Their advertising is the perfect “big lie” scheme.