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Call Comcast and Save On Your Cable Bill

by The Happy Rock on December 14, 2007

comcast-doesnt-care-protest.jpgI wanted to share an abridged version my most recent cost cutting conversation  with Comcast customer service.  The dialogue is specific to my current situation, which was canceling cable, but it is representative of responses I have gotten in the past.  They are willing to cut your bill.

First, I dialed the Comcast customer service phone number from my latest bill, and follow the menu to the ‘Cancel’ services option.   You then proceed to wait on hold for enough time that you consider hanging up, and then a service rep finally greets you:

Comcast Rep: My name is Sandra, how can I help you today?
The Happy Rock:  I would like to cancel cable.
Comcast Rep: May I ask why?
The Happy Rock:  Because it is to expensive and I don’t want to watch it.
Comcast Rep: Oh, how about if I could get you a cheaper monthly bill?
The Happy Rock:  No, I would like to cancel cable.
Comcast Rep: I suggest keeping basic cable, since it will keep your bill lower.
The Happy Rock:  Actually, my phone bill expensive I would consider switching to Comcast for phone is the deal was good enough.
Comcast Rep: Well, I can offer you a deal on internet and phone.
The Happy Rock: Ok
Comcast Rep: I can offer you our unlimited phone deal for $24.99 for six months.
The Happy Rock: Sounds good.
Comcast Rep: I can also upgrade your internet from 6 megabits per second to 8 for the same price.
The Happy Rock:  I don’t really need faster internet.
Comcast Rep: Ok, I can offer you internet for $19.99 for six months.
The Happy Rock:  That sounds good, I will take it.
Comcast Rep: The earliest I can have someone out to hook everything up is next Monday from 2-4.
The Happy Rock:  That’s fine.
Comcast Rep: There will be a $47 installation fee for hooking up the phone and canceling your existing account with Verizon.
The Happy Rock:  I am not interested in paying for stuff that I can do myself.
Comcast Rep: I can’t do anything about that fee.
The Happy Rock:  (Silence)…ok, how much was basic cable again?
Comcast Rep: (Silence)… hold on please.
Comcast Rep:(After a 30 second wait)… Ok, we can waive that fee.
The Happy Rock:  Sounds, good thank for you the help.

Bill before = $124(cable and internet) + 60$(phone) = $184
Bill after = ~$47 (phone + internet)

Following a similar pattern, I have no doubt that most customers will have similar results.  It is worth a try, they can only say NO…….and they probably won’t.

{ 11 comments… read them below or add one }

smartmove December 14, 2007 at 6:49 am

Say what? This sounds real good hoping we’ll get the same offer. You really live up to your name for making us happy…rock on!

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Eden December 14, 2007 at 10:31 am

Nicely done. I especially like the rejection of the installation charge!

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K December 17, 2007 at 11:01 pm

Oh yeah, Comcast will cut you a break if you are pleasant on the phone and have a halfway legitimate reason. I called them earlier this year when I lost my job, explained the situation, and asked if there was a temporary reduced rate I could take advantage of. 50% off my internet bill for 10 minutes worth of work!

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Tim Diehl December 17, 2007 at 11:07 pm

If you could see me you’d know I was giving you a standing ovation right now…ok, that’s not really true, but only b/c I know you can’t see me so it doesn’t matter. The point is, you are my hero. Good show Happy.

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Bob December 18, 2007 at 4:24 pm

Thats great for the next 6 months but I believe you have to sign at least a one year contract. Read the fine print.

Promotional Rate is $19.99/month for 6 month(s), ongoing price is $42.95/month

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The Happy Rock December 18, 2007 at 11:22 pm

Bob,

I am not sure what you are trying to get at. I was already paying the full price for internet, and they offered me $19.99 for six months. As far as I know there isn’t any fine print to read, and even if there is it still saves me over $100 dollars. This is third time that I have had internet at $19.99 without switching or renewing service. Their willingness to be helpful is part of the reason, I haven’t left Comcast. That is part of our consumer power, the power to leave for another provider.

Hope that helps to clarify. Thanks for the comment.

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The Happy Rock December 18, 2007 at 11:23 pm

K,

That is my experience too. From their perspective it is beneficial to help a customer in a time a need, it helps make long term customers!

Thanks for the comment

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The Happy Rock December 18, 2007 at 11:39 pm

@Eden – Thanks!

@smartmove – Thanks for all the comments and encouragement.

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CircusFreakGRITZ March 6, 2008 at 9:25 pm

Good for you for taking charge and lowering you bill, but shame on “Comcast” for giving you a “deal” for 6 months. Woohoo, 6 months. Too bad after 6 months they will charge double what every other company charges for the same cable services. Oh, did I mention they BLOCK certain internet traffic?

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Richard October 8, 2008 at 1:07 am

I went through a similar phone conversation. I had to keep basic cable, otherwise the speed gets lowered on my internet and the costs get raised on my internet and phone because it was a bundled discount.

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Comcast Deals January 13, 2009 at 3:24 pm

That’s pretty awesome. I got 6 months of FREE verizon DSL in a story pretty similiar but the other way around. I called verizon to cancel after I had already set my comcast installation appointment.
Verizon was quite quick to give me 6 months free DSL.

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