I wanted to share an abridged version my most recent cost cutting conversation with Comcast customer service. The dialogue is specific to my current situation, which was canceling cable, but it is representative of responses I have gotten in the past. They are willing to cut your bill.
First, I dialed the Comcast customer service phone number from my latest bill, and follow the menu to the ‘Cancel’ services option. You then proceed to wait on hold for enough time that you consider hanging up, and then a service rep finally greets you:
Comcast Rep: My name is Sandra, how can I help you today?
The Happy Rock: I would like to cancel cable.
Comcast Rep: May I ask why?
The Happy Rock: Because it is to expensive and I don’t want to watch it.
Comcast Rep: Oh, how about if I could get you a cheaper monthly bill?
The Happy Rock: No, I would like to cancel cable.
Comcast Rep: I suggest keeping basic cable, since it will keep your bill lower.
The Happy Rock: Actually, my phone bill expensive I would consider switching to Comcast for phone is the deal was good enough.
Comcast Rep: Well, I can offer you a deal on internet and phone.
The Happy Rock: Ok
Comcast Rep: I can offer you our unlimited phone deal for $24.99 for six months.
The Happy Rock: Sounds good.
Comcast Rep: I can also upgrade your internet from 6 megabits per second to 8 for the same price.
The Happy Rock: I don’t really need faster internet.
Comcast Rep: Ok, I can offer you internet for $19.99 for six months.
The Happy Rock: That sounds good, I will take it.
Comcast Rep: The earliest I can have someone out to hook everything up is next Monday from 2-4.
The Happy Rock: That’s fine.
Comcast Rep: There will be a $47 installation fee for hooking up the phone and canceling your existing account with Verizon.
The Happy Rock: I am not interested in paying for stuff that I can do myself.
Comcast Rep: I can’t do anything about that fee.
The Happy Rock: (Silence)…ok, how much was basic cable again?
Comcast Rep: (Silence)… hold on please.
Comcast Rep:(After a 30 second wait)… Ok, we can waive that fee.
The Happy Rock: Sounds, good thank for you the help.
Bill before = $124(cable and internet) + 60$(phone) = $184
Bill after = ~$47 (phone + internet)
Following a similar pattern, I have no doubt that most customers will have similar results. It is worth a try, they can only say NO…….and they probably won’t.